Lync Server takes huge strides to improve the client experience. Based on hours of user testing, the Microsoft team released an improved client in terms of functionality and usability.
Pre-Call and In-Call Quality Feedback
Lync Server users can determine, in advance, what kind of call quality to expect on a given call based on real-time feedback from within Communicator. Familiar bars icons, such as on a cell phone, tell users at a glance how their network is performing during a call. This provides, for example, a user currently connected through a public Wi-Fi network the knowledge that the available bandwidth might not provide a quality experience, enabling him or her to consider other options for the call.
With location services, Lync Server has the capability to determine whether multiple users are joining a conference call from the same physical location or a location that can cause poor conditions, including feedback. During a call, Lync Server alerts users, through a pop-up, that they might be causing call quality issues and suggests actions to resolve the problem, such as going on mute.
Lync Server users who need to confirm the quality of a call prior to initiating it can make a test call to an audio test service. This functionality is built into the client and provides users who deploy a new audio device or roam to an unknown network a chance to test their call by calling the test service, recording a short sentence, and playing the message back.
Lync Server users can have a private line for incoming calls. This enables calls from important business contacts and family members to be easily identified and receive priority handing. Calls to a user’s private number are uniquely identified on the incoming toast and with a distinct ring. Calls to private lines override DND and other redirection settings to ensure that they always route to the user.
Have you ever placed a call on hold and picked it up somewhere else, but didn’t transfer it because you knew you couldn’t get to the other phone in time? Well, that is a situation for which Call Park was invented. Now users can park a call in an orbit number and go to another client to retrieve it. By combining Call Park with a third-party overhead paging system, an attendant can answer a call, park it, and page the requested person. Enterprises that have mobile internal users, such as shop floor or manufacturing employees, have been using park-and-page for many years. Now Lync Server users can enjoy the same feature.
Common Area Phones
When considering a PBX replacement, not every existing phone location can have a PC.
Hallways, lobbies, and transient worker areas are locations that can benefit from the concept of common use phones. The expense of providing a Tanjay-type device and the access control requirements (domain account, and password or fingerprint) made OCS 2007 R2 ill-suited for this task.
With Lync Server, endpoint devices are available that provide simple calling features by being plugged in and provisioned by an administrator. These phones retrieve parked calls and make internal calls without users signing in to Lync Server.
On recovering from a power failure or being unplugged, common-use phones automatically reregister with the registrar. Calling rules for default behavior can be set using the same management tools that other CS users are managed. Common-use phones have their own domain accounts in Lync Server.
For transient areas, common use phones can be logged in to with a standard user’s account, enabling the user to make and receive calls wherever logged in. By using a PIN code or pairing the phone with a PC, transient workers can have all the benefits of a fully functional Lync Server endpoint wherever they need it. By signing into a phone designated as a hot-desking location, a Lync Server user gets a contact list, recent calls, and other contact-related information where he or she signs in. Hot-desking phones revert back to their common-use configurations based on a configurable timeout, allowing for a touchless user experience. Hot-desking options are easily managed by group policy settings similar to all other CS users.
Source of Information : Pearson-Microsoft Lync Server 2010 Unleashed